Analytics & Insights
Track customer behavior, predict churn, and identify opportunities to improve retention rates.
Analytics & Insights Features
Advanced analytics to understand and improve customer retention.
Churn Prediction
Identify customers at risk of leaving before they do, enabling proactive retention efforts.
- Early warning signals
- Risk scoring
- Intervention triggers
- Prevention strategies
Customer Lifetime Value
Calculate and track CLV to focus retention efforts on your most valuable customers.
- CLV calculations
- Value segmentation
- Investment prioritization
- ROI tracking
Retention Metrics
Track key retention metrics to measure success and identify improvement opportunities.
- Retention rate tracking
- Cohort analysis
- Trend monitoring
- Benchmark comparisons
Behavioral Analytics
Understand customer behavior patterns to predict needs and optimize experiences.
- Usage patterns
- Engagement tracking
- Journey analysis
- Preference insights
Key Retention Metrics
Essential metrics we track to measure and improve customer retention.
Customer Retention Rate
Percentage of customers retained over time
80%+ is good
Customer Lifetime Value
Total revenue from customer relationship
Industry varies
Churn Rate
Percentage of customers who stop buying
<5% is excellent
Net Promoter Score
Customer satisfaction and loyalty measure
50+ is excellent
Repeat Purchase Rate
Customers who make multiple purchases
20-30% typical
Average Order Value
Average amount spent per transaction
Track trends
Data Sources for Insights
Multiple data sources we analyze to generate actionable insights.
Purchase history analysis
Website behavior tracking
Email engagement data
Customer support interactions
Survey responses
Social media engagement
Analytics Process
Our systematic approach to generating actionable retention insights.
Data collection & integration
Customer segmentation
Behavior pattern analysis
Risk assessment
Insight generation
Action recommendations
Performance reporting
Strategy optimization
Actionable Insights
Types of insights we provide to improve customer retention.
At-Risk Customers
Early detectionProactive intervention
High-Value Segments
IdentifiedVIP treatment
Engagement Patterns
AnalyzedOptimized touchpoints
Retention Drivers
DiscoveredStrategy focus
Ready for Data-Driven Retention?
Stop guessing about customer behavior. Get insights that help you retain more customers and grow revenue.