Support Center
Need help? Our expert support team is here to assist you with fast solutions and personalized care.
Submit a Support Request
Can't find what you're looking for? Send us a detailed support request and we'll help you out.
Submit a Support Request
Support Hours
Our support team is available during the following hours
Regular Support
Email Response
Note: We prioritize urgent issues and aim to respond as quickly as possible during business hours.
Frequently Asked Questions
Quick answers to common questions about our services
How quickly can you respond to support requests?
We aim to respond to all support requests within 24 hours during business days. For urgent issues, we prioritize our response and typically get back to you within 4 hours during business hours.
What types of support do you provide?
We provide technical support for all our services including website issues, hosting problems, SEO questions, social media campaign support, and general digital marketing guidance.
Is support included in my service package?
Yes, basic support is included with all our service packages. This includes bug fixes, minor updates, and general assistance. Additional development work or major changes may incur additional charges.
Can you help with issues not related to your services?
While our primary focus is supporting the services we provide, we're happy to offer general guidance and recommendations for other digital marketing questions when possible.
How do I report urgent website issues?
For urgent website issues (site down, security concerns, critical bugs), please email us at support@scalewave.co.uk with 'URGENT' in the subject line. We prioritize these requests and will respond as quickly as possible during business hours.
Do you provide training on the systems you build?
Absolutely! We provide comprehensive training on all websites and systems we develop, including documentation, video tutorials, and live training sessions as needed.